1. Product Quality & Commitment
At ST Makhana, quality is our top priority. We ensure that every batch of makhana is:
- Carefully sourced from trusted farms
- Hygienically processed under strict quality standards
- Packed using food-grade materials to preserve freshness, crunch, and nutritional value
2. Order Processing & Confirmation
- Once you place an order, you will receive an order confirmation via SMS, WhatsApp, or email.
- Orders are processed within 1–2 working days (excluding Sundays & public holidays).
- In case of high demand, processing time may be slightly extended, and customers will be informed accordingly.
3. Shipping & Delivery
- We deliver across India through reliable courier partners.
- Estimated delivery time is 3–7 business days, depending on your location.
- Remote areas may take slightly longer.
- Once your order is shipped, you will receive a tracking ID to monitor your delivery.
Note: Delivery timelines may be affected due to weather conditions, logistics delays, or unforeseen circumstances.
4. Return, Replacement & Refund Policy
Since makhana is a consumable food product, we maintain strict hygiene standards and therefore:
- Returns are not accepted once the product is delivered.
However, we do offer support in the following cases:
- Damaged packaging
- Incorrect product delivered
- Missing items in the order
To request a replacement/refund:
- Contact us within 24 hours of delivery
- Share clear photos/videos as proof
After verification:
- A replacement will be shipped, or
- A refund will be processed to your original payment method within 5–7 working days
5. Cancellation Policy
- Orders can only be canceled before they are dispatched.
- Once the order is shipped, cancellation requests will not be accepted.
To cancel, please contact our support team immediately after placing the order.
6. Payment Policy
We offer safe and secure payment options:
- UPI (Google Pay, PhonePe,Paytm etc.)
- Debit/Credit Cards
- Net Banking
- Cash on Delivery
All transactions are encrypted to ensure complete security of your personal information.
7. Storage & Usage Instructions
To maintain freshness and taste:
- Store makhana in a cool and dry place
- Keep away from moisture and direct sunlight
- Always reseal the pack tightly after opening
For best taste, consume within the recommended period mentioned on the packaging.
8. Customer Support
We are here to help you! For any queries, concerns, or feedback:
- Contact/WhatsApp: 8969825158
- Email: Stmakhana.info@gmail.com
Our support team will respond within 24–48 working hours.
9. Privacy & Data Protection
We respect your privacy. Any personal information shared with us (such as contact details or payment information) is:
- Kept secure and confidential
- Used only for order processing and communication
- Never shared with third parties without consent
10. Policy Updates
ST Makhana reserves the right to modify or update this policy at any time. Changes will be reflected on this page.